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Home>>Faq
  

  • Why do I need to register on your website?
  • Why there is no price on your website?
  • How to place order ?
  • Do you offer other paintings not displayed on your website ?
  • What is the quality of your Oil Paintings ?
  • How do you guarantee the quality of museum-quality reproductions?
  • How do you balance the quality and price for economic oil paintings?
  • How about the delivery time?
  • How many shipment methods do you have?How much the freight will be?
  • What's our terms and conditions?
  • What is your return policy?

  • 1.Why do I need to register on your website?

    We are the leading R&D,producer,wholesaler,retailer and exporter of hand painted oil paintings in China for many years.Our product development department develop and design new products from time to time.There are over 10,000 pics of oil paintings for customers' choice.


    2.Why there is no price on your website?

    As you can see there are too many subjects and styles on our catalogues,the prices for different subjects and styles are different;The another reason is quality levels,there are four kinds of quality level,Museum quality,High quality,Medium quality and Commercial quality.The prices for different quality level is different as well.

    Therefore,prices are to be quoted after you submit an order or inquiry us by email.

     

    3.How to place an order?

    It is easy to place an order. 

    (1) Explore our online product catalogue to find your favorite pictures and submit the order by using our shopping cart. 

    (If there is no one fit for your need, please send your pictures to us.)

    (2) You could also go to the "Contact Us" page and send message to us or email us with the item no, size,quantity and quality level you expected for quotation. 

    (3) We will reply you as soon as we get your inquiry. An quotation will be sent out to you by email with all the information as you requested.

    (4) You can also use the search function we provide to search the paintings you like,which is on the top left of the webpage.

    (5) We will take a picture of the finished paintings for your confirming quality before delivery.The paintings will be sent you by express services(door to door).


    4.Do you offer other paintings not displayed on your website ?

    Sure. You can sent your preferred pictures by email to place order. Additionally,we can also paint oil painting from any of your photographs. 

    We could make it through the picture we get from you or your requirement.


    5. What is the quality of your Oil Paintings?

    Do your oil painting reproductions have a wonderful quality.Yes,it is difficult to define art quality level because it is a creation work by mind.The quality standard we pursue is to keep nearly the same as the original picture at any details such as style,the depth of color,brush-stroke and texture.No machines or canvas-transfer techniques are used.

     

    Our trained artists start with a blank canvas and the hand-paint the painting from start to finish using only the most suitable oil paints and linen canvas.That is why they can be well collected for several decades without any color fading.

     

    Meanwhile, all of our artists are well educated through the professional art academy and most of them have more than 10 years artist career.The most important,we have independent Inspection Department,which have a team of 10 master teachers who control the quality for each painting before shipment.Our company experience have strongly proofed that our products have enjoyed a well quality reputation in the painting markets.

     

    6.How do you guarantee the quality of museum-quality reproductions? 

    For the museum quality oil paintings, we choose the best artists and use the best materials and highest quality oils to produce the paintings. Our artists have over 10 years of experience in art.

    Each one of them is an expert in the technique of oil painting art.Our reproductions are exact consistent with the original artist's style of painting.Besides,we will send you pictures of your order for confirmation after our quality controller check the paintings.

     

    7.How do you balance the quality and price for economic oil paintings? 

    For the reproduction of bulk of economic oil painting, we divide the painting process into several sub-processes.Each sub-process is carried out by a professional painter. Every painter is asked to do his best job on his own part.The teamed painters cooperate together to finish the whole painting process.The streamlined painting process ensures the good quality of bulk of reproductions required by the customers.Our QC system will send QA artists to inspect the quality in the whole painting process.

     

    8. How about the delivery time?

    Normally,it takes between 10 to 25 workdays,depends on the quantities and quality of your orders.After receiving your final order confirmation and the prepayment,we will start the production.We'll keep you informed for any progress of your order and notice you before shipment.

    Usually,it takes 3-5 days to arrive in your house by DHL,UPS,FedEx and TNT Express channel,10-15 days by air freight and 20-30 days by sea shipping.

     

    9. How many shipment methods do you have?How much the freight will be?

    You could select the delivery methods from various couriers of UPS,DHL,FedEx,TNT,Air freight and sea freight.Because the shipping charges depend on two sections,one isdelivery ways,another one is the weight and the measurement of your ordered goods. 

    Regarding the exact delivery charges,we should be knowing which delivery way you wanted and the exact weight and measurement of the goods you ordered.Then we will quote you the original price after getting the latest information from the shipping service.

     

    10. What's our terms and conditions?

    (1) Privacy Policy

    Your privacy is extremely important for us.We fully respect your rights to privacy and use the following strict guide lines to protect it.

    (2) Privacy guidelines

    We will never sale,rent or transfer your details to any third party.Although you could just submit limited information to us,the necessary information should be advising us in order to fulfill your order and provide service.

     

    11. What is your return policy?

    (1) If any of the delivered articles would be showed the problems of material defects,transport damage or delivery wrong articles,please kindly inform us within 48 hours after you have received the goods, we will immediately exchange or refund all goods after confirming.

    We will try our best to exchange the new goods to you first and if we could meet it,we will be fully reimbursed to you.

    (2) We refund for any unsatisfactory quality if goods was sent back in 48 hours after receiving it with customer's own shipping cost.

    (3) For our regular buyers,we provide free replacement,free improvement,or credits for any unsatisfactory quality or product damage.

     

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